Return and Refund Policy

Effective Date: 21/09/2023

Thank you for shopping at Jeanswaala.com. We strive to provide you with high-quality clothing items for men, women, and kids. We want you to have a satisfying shopping experience, and our Return and Refund Policy is designed to ensure your rights are protected. Please read the following policy carefully before making a purchase.

  1. Returns

We accept returns within 30 days from the date of delivery for eligible items. To be eligible for a return, the item must meet the following criteria:

Unworn and Unused: The item must be in its original condition, unworn, unwashed, and free from any signs of use.

Tags and Packaging: All original tags, labels, and packaging must be intact and undamaged.

Receipt or Proof of Purchase: You must provide a valid receipt or proof of purchase when initiating a return.

Excluded Items: Some items, such as underwear and personalized or custom-made products, are not eligible for returns due to hygiene and customization reasons.

  1. Refunds

Once we receive your eligible return and inspect the item, we will process your refund. Please allow up to 7 business days for us to complete this process. Refunds will be issued in the following manner:

Original Payment Method: If you paid with a credit card, debit card, or other electronic payment methods, your refund will be credited to the original payment method used during the purchase.

Store Credit: If you prefer, we can provide you with store credit for the equivalent amount, which you can use for future purchases on Jeanswaala.com.

  1. Return Shipping

The cost of return shipping will be the responsibility of the customer, except in cases where we shipped the wrong item or the item is damaged upon arrival. If the return is due to our error, we will provide a prepaid return label.

  1. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow our return process to receive a refund for the item you wish to exchange, and then place a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will provide instructions on how to return the item or resolve the issue.

  1. Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer support team through the following channels:

Email: jeanswaala.com@gmail.com
Phone: +91 9892883187
Address: shop 4 sadguru darshan fitwala road prabhadevi (west) mumbai 400013

  1. Changes to this Policy

Jeanswaala.com reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.

By making a purchase on Jeanswaala.com, you agree to abide by this Return and Refund Policy. Your satisfaction is important to us, and we are committed to ensuring a seamless shopping experience for all our customers.

Thank you for shopping at Jeanswaala.com!

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